Privacy Policy

1. Introduction

ChemRisk Pro ("we", "our", or "us"), operated by S.Nihar Exports, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chemical supply chain intelligence platform at https://chemriskpro.com.

By using ChemRisk Pro, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

• Name and email address
• Company name and business address
• Job title and department
• Phone number (optional)
• Password (stored in encrypted form)

2.2 Business Data You Provide

• Chemical inventory data (chemicals tracked, quantities, supplier information)
• Geographic location of operations
• Supply chain preferences and configurations
• Alert preferences and notification settings

2.3 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Log data and analytics

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the ChemRisk Pro service
• Generate personalized supply chain risk alerts and intelligence
• Send email notifications about relevant supply chain events
• Analyze and improve our service
• Communicate with you about your account and our services
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

3.1 News Data Sources

ChemRisk Pro aggregates and analyzes publicly available news from the following sources to generate supply chain intelligence:

• Public RSS feeds from industry news publishers
• GDELT Project (global news database)
• Other publicly available news aggregation services

We transform this news data using AI analysis to create original supply chain intelligence. Original article content remains the property of respective publishers, and we provide links to source articles.

4. Data Storage and Security

Your data is stored securely using Google Firebase infrastructure, which provides:

• Encryption at rest using AES-256
• Encryption in transit using TLS 1.2+
• Regular automated backups
• SOC 2 Type II certified infrastructure
• Data centers located in Mumbai, India (asia-south1)

Access to your data is restricted through role-based access controls. Only you and authorized administrators can access your account data.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal or business information to third parties.

We may share your information only in these circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (listed below)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5.1 Sub-Processors (Third-Party Services)

We use the following third-party services to operate ChemRisk Pro:

5.2 AI Processing Disclosure

ChemRisk Pro uses Google Gemini AI to analyze news articles and generate personalized alerts. To provide relevant recommendations, the following data may be sent to the AI:

• News article text: Publicly available article titles and summaries
• Chemical context: Chemical names you're tracking
• Inventory metrics: Monthly consumption, inventory days, safety stock levels, and lead times (if you've provided this data)
• Geographic location: Your specified operating region

Important: This data is used solely to generate personalized supply chain recommendations. Google's Gemini AI processes this data under their enterprise terms and does NOT use it to train their models.

What is NOT sent to AI: Your company name, contact information, supplier names, pricing details, or any other personally identifiable business information.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise any of these rights, contact us at hello@chemriskpro.com.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until account deletion
• Alert History: Retained for 2 years, then archived
• Usage Logs: Retained for 90 days
• Audit Logs: Retained for 7 years for compliance

Upon account deletion, your personal data will be removed within 30 days, except where retention is required by law.

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We also use analytics to understand how our service is used. You can control cookie preferences through your browser settings.

• Essential Cookies: Required for authentication and security
• Analytics: Help us understand usage patterns (can be disabled)

9. International Data Transfers

Your data is primarily stored in Google Cloud data centers in Mumbai, India (asia-south1). Some processing may occur in other regions through our service providers. By using ChemRisk Pro, you consent to this processing. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. Children's Privacy

ChemRisk Pro is a business-to-business service not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. GDPR Compliance (EEA Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contractual necessity (to provide our service) and legitimate interests (to improve our service)
• Data Protection Officer: Contact hello@chemriskpro.com for DPO inquiries
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority